Unbiased Survey Solutions

“Your customers are talking. We make sure you hear them.”

Service CSI is where loyalty is won or lost!

Actionable Insights

Identify strengths and areas for improvement.

Drive customer satisfaction and retention.

Measure service quality effectively.

Customer Feedback

Survey Solutions

According to KBB, from 2021 to 2023 of all serviced cars at the dealerships dropped from 35% to 30%!!!

According to the National automotive Dealers Association (NADA), a satisfied service customer has a 75% likelihood of buying their next car from the same dealership where they service their current vehicle

About McCann Coreas

The trusted source for independent surveys and the true voice of your customers.

A modern showroom features automotive displays, including an Audi race car in the foreground with various sponsor logos. In the background, there are two dynamic exhibits showcasing the chassis and drivetrain of electric vehicles. A large 'e-tron' sign is prominently displayed, indicative of an electric vehicle focus. Two people are present, taking photos and examining the displays.

150+

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Trusted by dealerships

Proven results

POOR COMMUNICATION is one of the top customer service frustration, according to most recent reports.

Customers felt more informed and respected at independent shops!!!

20-30% of customers avoid dealership service departments due to POOR CUSTOMER SERVICE EXPERIENCE!!!!

Consumer Reports has consistently found that many car owners prefer independent repair shops over dealership service departments! - in their latest findings from surveys of over 10,000 members

According to the National Automotive Dealers Association (NADA), a satisfied service customer has a 75% likelihood of buying their next car from the same dealership they service their vehicle.

Our Services

Enhancing customer experience in the automotive industry through insightful survey solutions.

Customer Feedback

Gather real customer insights through calls, texts, and digital surveys to drive improvement.

A modern showroom with glass walls features a sleek, dark-colored car prominently displayed in the center. Several people are present, possibly staff or customers, examining the vehicle. The interior has a sophisticated design with wooden elements and a clean, polished floor. Bright lighting highlights the cars and gives the space a luxurious feel.

Actionable Insights

Identify strengths and areas for improvement to boost customer satisfaction and retention.

A sleek, white sedan is displayed on a showroom floor with a large digital backdrop featuring a close-up of the car's headlight design. The environment appears modern and minimalistic, and a QR code is visible on the left side of the image. Two people are casually observing the scene from a distance.

Contact us

(305) 988-1609

info@mcsurveyanalysis.com

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McCann Coreas transformed our dealership's service quality with their insightful surveys. Customer feedback has never been clearer or more actionable.

Steven R.

★★★★★